Tourists / Travellers

Are you eligible to claim?

As a non-EU resident, you are entitled to reclaim the local sales tax, or VAT on all items purchased during your stay in Great Britain.

Countries and territories within the European Union and therefore NOT eligible are:

What is the VAT rate in the UK?

It is 20% on all goods. It means that all prices include a VAT rate which hence corresponds to 16.67% of the total selling price.

(Formula = (1: 1.20) x 20% = 16.67%).

Example:

• Price of good including VAT is £120
• The VAT is calculated:

  £120*16.67% = £20.00

Who funds the scheme?

Ultimately the scheme is funded by the HMR&C because no VAT is levied on goods exported under the scheme.

• Is there a minimum amount when shopping tax-free in the UK?
  In the UK the minimum amount is £30.
• Can I use the tax-free system for all my expenses?
  No, you can only use it for goods which you export out of the country. Services are not included, nor are food or drink which you consume during your stay.

3 easy steps to get your refund

• Step 1. Document
  Collect your innova tax-free form direct from the retailer at the point of your purchases in store.
• Step 2. Customs
  Get your form stamped. When leaving the EU present your purchases, receipts and passport to the Customs desk to get your innova taxfree refund form stamped.
• Step 3. Refund
  Collect your refund in cash at an airport refund office or mail back to innova taxfree in the envelope provided and we will refund your VAT to your chosen credit card account.