GENERAL CONDITIONS AND POLICY OF PERSONAL DATA PROTECTION


GENERAL CONDITIONS OF INNOVA TAXFREE GROUP, S.L.
AND THEIR AFFILIATES IN EACH COUNTRY FOR VAT REFUND IN TAX-FREE PURCHASES

The customer declares that he wishes to process the VAT refund through INNOVA TAXFREE GROUP, S.L., or any of their affiliates (hereinafter “INNOVA”).

When making tax-free purchases in a commercial establishment having signed an agreement with INNOVA, the customer will receive a tax-free document that will detail the purchases and the amount of the VAT refund. The purchase must have the minimum amount established by the legislation of each country. The amount of the reimbursement will be the result of deducting from the amount of VAT of the purchase, the amount of INNOVA’s commission for the management of the service.
The customer must submit the tax-free document for validation before a European customs body, before leaving the territory of the European Union. Some countries may allow validation to the consular agencies or the embassy of the country where the customer made the purchase. The maximum term to validate the document varies by country, but generally is three months from the day of purchase.

 

The customer may choose different refund methods:

1) In cash:

  • Before receiving the customs validation: in these cases, INNOVA may require the presentation of a credit card to make a pre-authorization for an amount to be determined, as a guarantee of the receipt by INNOVA of the tax-free document duly stamped by a European customs body.
  • After receiving the customs validation, at the reimbursement offices with which INNOVA have reached an agreement
  • See details of refund points here
  • Some refund offices may charge additional charges to the VAT refund.

2) By credit card or ALIPAY: credits will be made in the client’s currency. Some banks and credit card operators may set additional fees or charges to the VAT refund.

3) By transfer, to a bank in the country where the tax-free purchase was made.

By signing the tax-free form, the client declares that he has read and fully accepts these general conditions.

When leaving the European Union, the customer must stamp his tax-free form in customs, before checking-in the luggage. He/she should be able to show the items purchased from the customs body.

NO STAMP=NO MONEY

 

POLICY OF PERSONAL DATA PROTECTION OF INNOVA TAXFREE GROUP, S.L. AND THEIR AFFILIATES IN EACH COUNTRY

In accordance with the Organic Law 15/1999 of 13 December on the Protection of Personal Data and its implementing regulations (Royal Decree 1720/2007), INNOVA TAXFREE GROUP, S.L (“INNOVA”), based at Calle Velázquez, 140, 28006 Madrid and CIF ESB81653719 inform you, as the File Manager, that by entering your data through our App, you will provide us certain personal data, which will be incorporated into automated files owned by INNOVA, previously registered before the Spanish Agency for Data Protection.

The collection and automated processing of your personal data has the following purposes: To enable the managing of the VAT refund to non-EU tourists, the managing of App users, as well as to contact you, to respond to yourquestions and treat them, only with statistical purposes.

The file responsible ensures the quality of the data provided by you, ensuring that it is adequate, relevant and not excessive for the legitimate purpose of the treatment.The users guarantee and respond, in any case, to the veracity, accuracy, validity, authenticity, of the personal data provided, and they commit to keep them duly updated.

You hereby authorize INNOVA to process your data to be used for the sending of advertising promotions and commercial prospecting through any means, including by electronic means. You will be sent electronic commercial communications on similar services that may be of interest to you. You may unsubscribe at any time.

Click Here if you do not wish to receive any commercial communications.

You also authorize INNOVA to communicate your personal data to its parent company, INNOVA TAXFREE GROUP, S.L., or to any of its subsidiaries located in EU territory.

Click Here if you do not want your personal data to be sent to the other companies of INNOVA TAX FREE GROUP S.L.

At any time you may exercise your rights of access, rectification, cancellation and opposition by sending your written and signed request addressed to INNOVA TAXFREE GROUP, S.L, accompanying a photocopy of your ID to the above indicated address with the reference “Data Protection”.