Request your Tax-Free document
Normal rate: 21%
Reduced rate: 10%
Super-reduced rate: 4%
Minimum purchase: 90,16€
Tourists have a period of three months
to stamp the Tax-Free document before
leaving the European Union
Cash in your Tax-Free documents in cash
at our refund locations
or through a credit card.
You have a period of 4 years from
the date of purchase to cash in the refund.
The DIVA Digital System
The Spanish Tax Administration Agency has put in place a new digital stamping technology for the Tax Free document, known as DIVA, for the purpose of facilitating the procedures at customs. You only have to scan the bar code of your Tax Free document in the validation terminal. Therefore, it is no longer necessary to line up at the customs office.
Electronic validation is already available at various airports in Spain.
Find the digital DIVA stamping machines and place the Tax-Free document under the bar code reader. Only Tax Free documents that include the word DIVA can be validated in this machine. If your document is not marked with the word DIVA, you must go to the Customs official.
Once you have obtained the Customs stamp, you can claim your refund on your credit card or in cash at any of our refund locations at airports.
If you prefer for getting your refund on a credit card, all you need is to return your Tax-Free document in our pre-addressed envelope. You can send it free of charge from any country in the world.
Where we are
Location: Calle Velázquez, 140 Pl. 1
Phone: +34 915 237 004
FAX: +34 915 230 338