Dear Customer and Partner,

Due to the current worldwide alert with the COVID-19 virus, known as coronavirus, we want to communicate our company continues its activity as normal.

At INNOVA TAXFREE we have taken all the necessary measures to guarantee the well-being of our employees, while ensuring all our services will continue with the same quality as always. We have online tools and procedures to allow us continuing offering the VAT refund process to all tourists who request it through a credit card or Alipay.

Likewise, we inform you that our Customer Service and our Technical Service will keep assisting you with any questions or problems you may have.

We want to convey all our support to those who may have been affected by this situation and we want to thank you for your trust in the INNOVA TAXFREE team.

Kind Regards,

The INNOVA TAXFREE team.